We strive to provide you with high-quality, made-to-order products tailored to your preferences. While we make every effort to ensure your satisfaction, we understand that circumstances may arise where a return is necessary. To facilitate a smooth return process, please review our extended return policy below:
7 Days Satisfaction Guarantee:
We offer a 7-day window from the date of purchase for returns. To be eligible, items must be in their original condition. During this period, we are pleased to accommodate exchanges for items of equal value or provide store credit. Please note that cash refunds are not available; however, we are committed to ensuring your satisfaction through alternative solutions.
Final Sale Items:
Certain items are designated as final sale and are not eligible for return or exchange. This includes beauty items, runway or custom-made clothing, sale items, and accessories. We encourage customers to carefully review their selections before making a purchase.
Returns and Exchange Process:
To initiate a return or exchange, please notify us promptly at firstname.lastname@example.org. We will guide you through the necessary steps and make arrangements for the return. Kindly note that shipping fees are non-refundable, and customers are responsible for all return shipping fees and packaging.
Condition of Returns:
Returned items must be in their original condition to be eligible for a refund, exchange, or store credit. Please ensure that the products are securely packed to prevent any damage during the return shipping process.
For any inquiries or assistance related to returns, please contact us at email@example.com. We are committed to ensuring your satisfaction and will do our best to address your concerns promptly.
Thank you for choosing Afro Empress. We appreciate your understanding and cooperation with our extended return policy to make your shopping experience enjoyable.